Terms & Conditions

Last Updated: Nov. 23, 2022

1. Late Invoices

At A1Hoster, we do NOT provide any extensions or grace periods for unpaid invoices.

All invoices must be paid on or before the due date listed on your invoice and domain (e.g., yourdomain.com – Due: July xx, 20xx).
Unpaid invoices on the due date will result in account suspension immediately.
A 15% late fee will be added to all delinquent invoices and must be paid in full to reactivate the account.
If an invoice remains unpaid for more than 14 days, the account is subject to permanent termination.
We will attempt to notify you 24 hours before termination; however, this is not guaranteed.
Once terminated, ALL data, including backups, will be permanently deleted from our servers. Data recovery will not be possible after termination.

Please ensure all invoices, including those for domain renewals, are paid by their respective due dates to avoid service disruption and data loss.

2. Termination

Hosting that expires and doesn't renew within 7 days from its expiry date and VPS Server within 24 hours and Dedicated Server within 48 hours will be terminated completely. Deleted data can't be restorable in this case; either through mail or call, the client will be informed.
A1Hoster will not be responsible if a client cannot check mail or receive calls regarding renewal.

3. Fund or Credit Balance

No Refund after the fund is added to the A1Hoster wallet (Credit Balance).
The fund provided into the A1Hoster wallet is non-refundable.
From 14-February-2022, if you buy hosting from the credit balance and later ask for a refund, then you will get a refund into the credit balance not in the main account like a bank, EasyPaisa, Jazz Cash, or any supported payment gateway. Please read these terms and conditions before adding funds to the credit balance. Even after this, if any customer asks for a refund, then it will be considered against our terms.

4. Domains Registration

Customers can not buy any domain in which the trademark name of another company/name/etc is registered.
Once the domain is registered it can't be canceled or refunded.
It is the responsibility of the client to verify whether the domain registration is successful or not, rarely under unfortunate circumstances, domain registration may not happen due to software error network error, or any other unknown technical reasons. If there is any issue in domain registration, the client should get back to A1Hoster within 7 working days. The client should update the support team by writing an Email to [email protected] to rectify the problem.
A1Hoster accepts no liability for the loss of any domain that has failed to register due to invalid/insufficient information provided to us, late payments received, or technical faults that are beyond our control.

5. Reactivation Fee

In case your server/service is suspended due to any kind of malware or phishing or prohibited content then a reactivation fee of 3000/1000 PKR respectively. There will be no rebate on this so do not request for rebate.

6. Adult Content Policy

We do not allow adult content such as pornography or nudity. Zero Tolerance Spam Policy.

We take a zero-tolerance stance against sending unsolicited e-mails, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. No refunds will be given.
Mailing Policy and Limits: Sending Bulk mail is not allowed on our server, Per cPanel account can send 500 Mails. If any accounts seem to be spamming they will be suspended with or without any notice.

7. Affiliates Program

Accounts with Referrals involving fraud, abuse, or any misconduct will not be paid.
The account must be active for at least 60 days for payment.
Referrals that request a refund for any reason will not be paid.
Currently, Affiliate Commision is only available with A1Hoster All Hosting Plans.
No bulk e-mail traffic, fraud redirects, or other malicious advertising like coupons, or discount codes will not accepted.
Affiliate accounts that violate any rule or are abusing the affiliate program in any way, will be terminated with no prior notice.
We reserve the right to cancel or modify this affiliate program at any time and for any reason.

8. DDoS, Infected Files, Viruses, Other Destructive Activities or Shell Backdoor

Use of A1Hoster.PK’s services or equipment for creating or sending Internet viruses, worms, or Trojan horses, or for pinging, flooding, or mail bombing, or engaging in denial of service attacks is prohibited.
CPGuard plugin is a plugin that suspends the service when more than 10 infected files are found, after cleaning it again if infected files are found they will suspend it If the same thing is repeated, the plugin will terminate its file from the server, and we will not be responsible for it, Also, if a client is found doing a DDoS or accessing unauthenticated with the help of a shell backdoor, the same action will be taken against him.

9. Wrong Details

If the customer has given wrong details like email and number then we will close his account and will not open it till he enters the correct details

According to the provided information, users are not allowed to create multiple accounts on the platform, and if anyone attempts to do so, the additional accounts will be promptly closed. The system has various methods to detect duplicate accounts, including tracking IP addresses, user activity logs, and GEO locations. These measures ensure that each person can only have one account, promoting fairness and preventing misuse of the platform. Maintaining a single account per user helps in upholding the platform's policies and creates a level playing field for all users.

10. Software/WebPanel/API Change

We don’t allow Freenom domains on our hosting. If you still place an order with the Freenom domain and use it for spamming purposes. Your account will be suspended immediately and no refunds will be done.

11. Unlimited Hosting Plans

Unlimited Hosting does not mean that every resource in the server is provided unlimited. As this hosting package is a shared hosting package, the resources in the server will be shared between sites. Hence, you cannot use unlimited disk space, ram or processor usage. If your sites usage is found to impact other sites you will be requested to move to the dedicated VPS packages.

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